What can I Expect?
What should I expect from my Physiotherapy appointment?
To begin, your physiotherapist will assess your condition, diagnose any problems and help you understand what is wrong. They will work with you to develop a treatment plan that considers your lifestyle, goals, leisure activities and general health.
Your physiotherapist will evaluate your progress at regular intervals throughout your treatment; modifying your treatment and goals accordingly. They will also give you a plan to allow you to manage your condition independently, for the longer term, wherever possible.
Do I need a referral?
A doctor’s referral is not necessary to see a physiotherapist in private practice, although we frequently work in partnership with doctors and specialists to plan and manage treatment for a specific condition.
How long are my appointments?
Depending on your condition and the type of treatment, your initial appointment may range between 30 to 75 minutes. It is helpful for your physiotherapist if you are able to complete your admission forms sent to you via email, prior to attending your appointment. This allows for your physiotherapist to prepare for your appointment. If you have not been able to fill out your admission forms prior to your appointment, please arrive 15 minutes before your appointment time to complete the forms.
Standard follow-up appointments are 30 minutes; however, more complex conditions or treatment of multiple areas may require longer consultations. If this is the case, your physiotherapist will discuss the options with you.
How do I schedule follow-up appointments?
During each session, your physiotherapist will discuss your treatment plan and suggest an optimal follow-up appointment time to assist you with your recovery. They will assist you with our administration team at the end of your appointment, to schedule your future appointments.
Will I always have the same physiotherapist?
What is the cost of my treatment?
Please refer to ‘Consultation Fees.’
Will my insurance cover the cost of my treatment?
Please refer to ‘Consultation Fees.’
What should I do if I can’t make it to my appointment?
To accommodate client treatment schedules, and for the efficient operation of our practice, we reserve time slots specifically for your treatments. If you need to cancel and reschedule an appointment, please give us 2 business days’ notice to avoid a cancellation fee. A full consultation fee may apply if you cancel your appointment and do not provide us with sufficient notice.
Child Safety Statement
At Active Rehabilitation Physiotherapy, we are committed to providing a safe, respectful and supportive environment for all children and young people.
We have zero tolerance for child abuse, neglect or harm. The safety and wellbeing of children and young people is central to our care, our decision-making, and the values that guide our organisation.
We are committed to:
- Respecting the rights, dignity and voices of children and young people
- Providing care that is inclusive, culturally safe and responsive to individual needs
- Working in partnership with families and carers
- Creating environments that promote safety, trust and wellbeing
Raising Concerns
Children, young people, parents and carers are encouraged to speak up if they have any concerns about safety or wellbeing.
You can:
- Speak directly with your treating physiotherapist
- Contact the clinic team leader / manager or a member of our executive team
All concerns are taken seriously and handled with care, confidentiality and in line with our professional and legal obligations.